Please read the following carefully. Your use of the www.bookchase.info web site ("www.bookchase.info") and purchase of the products (or services) ("Products") on it means that you agree to these terms and conditions ("Terms"). All orders placed on the www.bookchase.info website are handled and processed by Art Meets Matter Ltd ("Art Meets Matter Ltd"). All applicable terms and conditions are with Art Meets Matter Ltd.
Shopping on www.bookchase.info
You can Order Products in the following ways:
- online via the www.bookchase.info website;
- by telephoning Art Meets Matter Ltd on +44 (0)870 2422851;
- by faxing a completed copy of an Art Meets Matter Ltd Order form to +44 (0)870 2422852;
- or by posting a completed copy of the Art Meets Matter Ltd Order form to Art Meets Matter Ltd, Unit 4, Home Farm, Mildenhall, Marlborough, UK SN8 2LY
- When you place an Order for a Product in any of the ways described above ("Order") you are offering to buy it for the price stated, subject to these Terms.
When you place your Order online we will send you an email to confirm that we have received it. This email confirmation will be produced automatically so that you have confirmation of your Order details. The fact that you receive an automatic confirmation does not necessarily mean that we will be able to meet your Order. Once we have sent the confirmation email we will then check availability. If the Product is available, details of the Order are correct, and payment has been received and there are no other outstanding issues regarding the Order it will be deemed an acceptance.
If the Product is not available or we need to confirm any other query regarding the Order we let you know by email.
Art Meets Matter Ltd may cancel any sale and not supply Products if it is reasonable to do so and may change or discontinue the availability of Products at any time at its sole discretion.
If an Order is cancelled, any payment made for the Products will be refunded in full. This does not affect your Statutory Rights.
All new Orders are deemed separate and each is treated individually.
Price
The price for each Product is shown on www.bookchase.info and includes V.A.T at 17.5%.
We always try to ensure that prices on www.bookchase.info are accurate but errors can occur. If we discover errors in pricing of Products in your Order we will inform you as soon as possible using the contact details you have supplied to us.
We will then give you the option of either reconfirming your Order at the correct price or cancelling it. (If we are unable to reach you we will treat the Order as cancelled). If an Order is cancelled, any payment made for the Products will be refunded in full.
You will be notified of delivery costs automatically before you submit your credit card details, based on the delivery address you specify. For more information about our delivery charges for despatches to UK addresses click here. In some instances we may need to confirm changes to delivery charges to countries outside of the UK due to circumstances outside our control. We will inform you of any changes using your contact details and you will have the option to re-confirm or cancel your Order accordingly.
Prices are quoted on www.bookchase.info in UK pounds - outside the UK your credit card company should exchange the amount charged to the currency of your country at the current rate. Please note that both charges and refunds are in UK pounds and Art Meets Matter Ltd cannot be held responsible for any loss due to exchange rate fluctuations.
Non-EU customers are responsible for Import Duty/Tax in their respective countries. Unfortunately we cannot advise you what these costs will be - please consult your local customs office for more information.
Payment
You must pay for your Order before it is delivered and you can do so by credit card, debit card, gift voucher, cheque or postal Order.
If your delivery address is outside the UK and you Order online you must pay by credit card.
Credit Card
Orders may be processed online, or by telephone, using a credit or debit card (currently VISA, MasterCard, Delta and Switch/Solo). We aim to debit money from your account within one working day after receiving your Order.
If your delivery address is outside the UK and you order online you must pay by credit card.
To ensure that shopping online is secure, your credit/debit card details will be encrypted to minimise the possibility of someone being able to read them as they are sent over the Internet.
Your credit card company may also do security checks to confirm it is you making the Order.
All Order details and invoices will be sent to the credit card billing address and not the delivery address where the named recipient of the Order differs.
Cheque or Postal Order
In the UK, you may pay by cheque or postal Order if you wish.
Please make cheques payable to Art Meets Matter Limited and remember to include postage. Please also send us a covering letter detailing your Order, cheque guarantee card number, guaranteed amount, expiry date, contact details and delivery address.
Availability
We try to keep www.bookchase.info as up to date as possible but cannot guarantee that particular Product will always be available. If we can't supply a Product you will not be charged for it and we will refund or re-credit your account with the amount debited by us.
All offers are available while stocks last. If we are unable to supply a Product you have Ordered, we will notify you as soon as we can after receiving your Order. If this happens, you may cancel your Order and we will refund you the money you have paid for it.
Delivery
Art Meets Matter Ltd delivers to destinations inside and outside the UK.
You will be notified of the delivery costs automatically before you submit your credit card details. For more information about our delivery charges for despatches to UK addresses click here.
If your Order is made online but you do not pay by credit card, or if you Order in any other way, please contact us for details of the delivery charges prior to Ordering.
Delivery outside the EU may be subject to local import taxes, which are your responsibility where they apply. If so, the shipping company should advise you the charges due or else you should consult your local customs office. Unfortunately we cannot advise you what these charges will be and Art Meets Matter Ltd is not responsible for them.
Art Meets Matter Ltd offers delivery services depending on the address we are delivering to. For Mainland UK addresses we offer:
Standard Delivery (1-3 days). Please see the Checkout page for details on these services for your postcode. Each Product has a link on the product page stating the estimated delivery time for that Product and you should refer to these for more details about usual delivery times.
Orders are despatched either by Royal Mail (1st Class) or by courier. Our couriers require a signature and operate between 9am and 5pm on weekdays, so please specify an address where someone will be able to sign for your Order between these hours.
We will make every effort to deliver within the time stated on www.bookchase.info but we will not be liable for any loss caused to you by late delivery.
If the Products are not delivered within the estimated delivery time which we quote, please contact us by telephone or email and we will try and ensure that you receive your Order, as quickly as possible, or if you wish you may cancel your Order and we will refund the money you have paid.
Please note that while items sent by Royal Mail usually arrive within 1-3 days, Royal Mail stipulate that only items still not delivered after 15 working days can be officially classified as lost.
Please Order from Art Meets Matter Ltd with enough time to prevent any loss or disappointment resulting from the delivery time as Art Meets Matter Ltd cannot be responsible for this.
This does not affect your statutory rights as a consumer.
Copyright and Trade Marks
Art Meets Matter Ltd does not give you any right or interest in any copyright or intellectual property rights in any Product nor the right to copy them.
The copyright in www.bookchase.info and the content of all the software, web site and pages relating to the www.bookchase.info web site is owned by, or licensed to Art Meets Matter Ltd, unless otherwise specified and may not be used, copied or altered without our express consent.
Copyright extends to the design, look and feel of www.bookchase.info, all photographs on it and its marketing materials.
You may use www.bookchase.info for private and personal non-commercial use only - i.e. to view, copy and print portions of www.bookchase.info for the sole purpose of placing Orders. The materials on www.bookchase.info may not be used for any other purpose.
Art Meets Matter Ltd, www.bookchase.info and our logos are trade names or trade marks of Art Meets Matter Ltd and may not be used by anyone else without our express permission. Bookchase(r) is a registered trademark and used under license. Art Meets Matter is a trademark of Art Meets Matter Ltd. We are also owners of unregistered trade mark rights in Bookchase.
However, Art Meets Matter Ltd does not make any warranty or representation in respect of any other trade mark and the trade marks of the brands featured on www.bookchase.info belong to their respective owners.
Privacy and Data Policy
Art Meets Matter Ltd makes a commitment to protecting your privacy and promises only to use information collected about you in accordance with the Data Protection Act 1998.
When you place an Order, we may ask you for certain information and you may submit personal data to www.bookchase.info (for example your name, phone number, postal address, email address, contact and bank / credit card details). We may also record which products you are interested in and which products you purchase as well as customer traffic patterns and site use. This information will be kept securely in accordance with our internal security policy and may be used to:
- process your Order;
- provide you with an up to date, efficient, and reliable service;
- help fraud prevention i.e. we check card details with our credit agency and reserve the right to refuse Orders on that basis (your credit rating can be checked for a nominal fee with the main UK agencies Equifax and Experian);
- open and run your account;
- administer prize draws;
- provide a more personal shopping experience.
By making an Order and submitting your data you agree to this use.
From time to time we also monitor and record telephone calls for training purposes and to improve the service to you. We will never collect sensitive information about you without your explicit consent.
Marketing Communications
If you have used the www.bookchase.info web site before or have Ordered Products from Art Meets Matter Ltd before it is possible that we have this information already and it is being used to contact you about offers, events, items or related activities that you may find useful. If you are an existing customer we will continue to keep you informed unless you tell us not to.
If you are a new customer we will give you the choice (for example once you have placed an Order) whether or not you want us or other reputable companies to contact you about future offers, events and new Products or related activities that you may find useful. We will not bombard you with emails, but we'd like to keep you informed of the developments on www.bookchase.info.
We do not sell, trade or rent your personal information to other companies but from time to time we may want to share data with other reputable companies both within and outside the European Union who may have interesting offers and information for you.
Art Meets Matter Ltd will not send you any marketing emails or pass your information on to third parties unless you give us your consent, or unless we have it already.
Where requested please therefore check the relevant box marked:
Cookies
In Order to improve our service and www.bookchase.info we may use a device known as a 'cookie'. Cookies are a means by which information relating to your Internet activity (such as whether you have visited www.bookchase.info before) is recorded on your hard drive and used by us to improve www.bookchase.info and the products and services available to you.
If you do not wish for us to use cookies when you use www.bookchase.info please adjust your Internet browser settings to not accept cookies. Your computer's help file should tell you how to do this.
Your Privacy
If you have any questions or comments about privacy or the Art Meets Matter Ltd privacy policy, or if you already have submitted information that you do not wish us to have or if you think that Art Meets Matter Ltd has cookies or data about you that you don't want us to use or that is incorrect please contact us at the address below, by telephone (on +44 (0)870 2422 851) or email (at info@www.bookchase.info) and the information will be corrected as soon as possible or removed from our database as you request.
Returns
We believe that you will be delighted with your product but there may be occasions where you feel it necessary to return an item. We aim to keep the process as simple as possible and these terms do not affect your statutory rights. Please contact us should you wish to return a product.
We will try to attend to all returns as soon as practically possible.
Please note that product returns are not able to be accepted in person at our office address.
Unwanted Products
Our policy is to ensure that you are satisfied every time you place an Order with www.bookchase.info. If you are unhappy with an item when you receive it or if you simply change your mind please return it to us within 30 days, with the despatch note, having taken reasonable care of it and in an unused state complete with packaging and all components, and we will refund you the price you paid for that product (excluding P&P).
We will make the refund directly to the credit/charge card used to place the original order within 30 days or earlier once we have inspected the returned item and are satisfied that it has been returned to us in the condition it was in when delivered to you.
You will only have to pay for the return postage of the Products. This does not affect your statutory rights.
Faulty Products
We try to select and package the Products as well as possible to ensure they arrive in good condition. However, if a Product arrives damaged or with defects, or is not what you Ordered, we will replace it free of charge or provide a full refund as appropriate, if you return the Product to us at the postal address below within 30 days of receipt.
In these circumstances we will also pay you the cost of the return postage. Please obtain a proof of posting certificate from your Post Office to enable us to process the refund for your return postage costs. For help with items later than 30 days after your initial purchase please email us for more information.
This does not affect your Statutory Rights.
Returning Unwanted or Faulty Products
Please contact us by telephone (on +44 (0)870 2422 851) or email (at info@www.bookchase.info) to inform us of your wish to return Products.
We may allocate you with a Returns Code which should be included with the package to improve processing of your return.
We may also advise you how to send the item back to us. Occasionally items may have to be picked up by a courier service. Otherwise, please use a secure delivery method which requires a signature upon receipt (such as via Royal Mail First Class Recorded Delivery) and return to:
Art Meets Matter Customer Returns
c/o
The Trade Counter Ltd
Mendlesham Industrial Estate
Norwich Road
Mendlesham
Suffolk
UK IP14 5NA
You will be responsible for the returned Products until they reach us.
Unwanted Products - European Distance Selling Regulations (DSRs)
By law, consumers in the European Union have the right to cancel a contract for the purchase of an item within seven working days of the day after receipt of the order.
If you wish to cancel your order under the DSRs we ask you to please notify our Customer Service team quoting your name and order number in the following ways by:
- email at info@www.bookchase.info;
- telephone on 0844 922 1010; or
- post to our Head Office address
We will then arrange for you to be refunded accordingly.
Where you are cancelling your order within this cooling-off period we will refund the cost of the item and the cost of sending the item to you as follows:
- where you are returning an item that was part of a larger order, we will refund any specific delivery charges that you incurred for that item over and above our Standard Delivery rate.
- where you are returning your entire order, we will refund the Standard Delivery charge incurred.
- where we collect an item from you, we reserve the right to recover the costs of collection from you.
We will not refund the cost of gift-wrapping, your costs in returning the item to us and other services provided to you in connection with your purchase (eg. Express Delivery) UNLESS you are returning the item to us because of an error on our part (or because it is defective) under our 30-day Money-back Policy above.
Unwanted Products - Custom-made and other Exempt Products
Due to the bespoke nature of Custom-made and other Exempt products we are unable to offer our usual 30 Day Money Back Policy on these items, and due to their nature they are not subject to the right to cancel under the Distance Selling Regulations. These products will be clearly identified as such on their respective product pages.
In addition, certain other products are also exempt from our 30-day Money Back Policy above; these products will be clearly marked on their respective product pages. In the case of these items, the returns period is limited to seven working days following the day of receipt as per the right to cancel under the DSRs above and you shall be responsible for the cost of return.
This does not affect your statutory rights.
Art Meets Matter Ltd Responsibilities
Art Meets Matter Ltd has tried to make the descriptions (including all pictures) of the Products as accurate as possible but you should check the dimensions stated on www.bookchase.info or contact us for exact sizes.
Art Meets Matter Ltd shall insure Ordered Products at their retail value whilst being delivered to you. Please check the delivered Products as soon as possible on receipt as we will not cover any subsequent loss or destruction.
Art Meets Matter Ltd will provide its services with reasonable skill and care but does not give any guarantees, warranties or representations in respect of any other person's services.
Because of the nature of the Internet Art Meets Matter Ltd provides and maintains www.bookchase.info on an "as is", "as available" basis and makes no promise that use of www.bookchase.info will be uninterrupted or entirely error free. We are not responsible to you if we are unable to provide our Internet services for any reason beyond our control.
Our website may contain links to other websites which are not under the control of and are not maintained by us. These links are provided for your convenience only and we are not responsible for the content of those sites.
Except as provided above we can give no other warranties, conditions or other terms, express or implied, statutory or otherwise and all such terms are hereby excluded to the maximum extent permitted by law.
You will be responsible for any breach of these terms by you and if you use www.bookchase.info in breach of these terms you will be liable to and will reimburse Art Meets Matter Ltd for any loss or damage caused as a result.
These terms above shall not limit any rights you might have as a consumer that may not be excluded under applicable law nor shall they exclude or limit Art Meets Matter Ltd's liability for death or personal injury resulting from its negligence nor any fraudulent representation.
Art Meets Matter Ltd will not be liable in any amount for failure to perform any obligation under this agreement if such failure is caused by the occurrence of any unforeseen event beyond its reasonable control including without limitation Internet outages, communications outages, fire, flood, war or act of God.
Please read the instructions, manuals and other user documentation that comes with your Products carefully. You are urged to use all Products safely and in accordance with the manufacturer's guidelines.
These terms do not affect your statutory rights as a consumer which are available to you.
Subject as aforesaid, to the maximum extent permitted by law, Art Meets Matter Ltd excludes liability for any loss or damage of any kind howsoever arising, including without limitation any direct, indirect or consequential loss whether or not such arises out of any problem you notify to Art Meets Matter Ltd and Art Meets Matter Ltd shall have no liability to pay any money by way of compensation, including without limitation all liability in relation to
- any incorrect or inaccurate information on www.bookchase.info;
- any interruptions to or delays in updating www.bookchase.info;
- the infringement by any person of any Intellectual Property Rights of any third party caused by their use of www.bookchase.info or any Product purchased through www.bookchase.info;
- any loss or damage resulting from your use or the inability to use the www.bookchase.info web site or resulting from unauthorised access to, or alteration of your transmissions or data in circumstances which are beyond our control;
- any loss of profit, wasted expenditure, corruption or destruction of data or any other loss which does not directly result from something we have done wrong;
- any amount or kind of loss or damage due to viruses or other malicious software that may infect a user's computer equipment, software, data or other property caused by persons accessing, using or downloading www.bookchase.info, or from transmissions via emails or attachments received from Art Meets Matter Ltd or its licensees and affiliates;
- the availability, quality, content or nature of the other sites on the Internet that are owned and operated by third parties ("External Sites") to which www.bookchase.info link and web sites located on or through any External Site nor for any transactions involving External Sites (including as to 'cookies', personal data, confidential information, or purchases of domain names or other services). You should contact the site administrator or webmaster for those External Sites if you have any concerns regarding such links, web site or transactions;
- all representations, warranties, conditions and other terms which but for this notice would have effect.
General
Art Meets Matter Ltd may change or withdraw any part of www.bookchase.info, or may refuse you access to the web site at any time if we consider it necessary.
Art Meets Matter Ltd may also terminate this Agreement and immediately remove, cancel or suspend access to and use of www.bookchase.info upon breach of any part of these Terms whatsoever.
Termination shall be without prejudice to Art Meets Matter Ltd's other rights.
Art Meets Matter Ltd acts as principal on its own account and not as agent for you or any other person.
If Art Meets Matter Ltd does not enforce any provision of this agreement such will not be considered a continuing waiver.
In the event that any part of these Terms is held to be unenforceable, such part will at Art Meets Matter Ltd's option be construed as far as possible to reflect the parties' intentions and the remainder of the provisions will remain in full force and effect.
These Terms constitute the full agreement between you and Art Meets Matter Ltd and may only be amended in writing. They apply to the exclusion of all other terms or conditions of contract proposed.
The website www.bookchase.info is primarily aimed at the UK and EU market. Therefore we cannot guarantee that it accords with local laws of any other countries (we will do our best to make sure it does).
Use of www.bookchase.info and dealings with Art Meets Matter Ltd and these terms are subject to the laws of England and the jurisdiction of the English Courts.
Contacting Us
If you would like help when Ordering, information about a Product, a request for a Product or if you would just like to provide us with feedback on our service, please email us at info@www.bookchase.info.
You can also contact us:
By post at:
Art Meets Matter Ltd,
Unit 4, Home Farm Workshops
Mildenhall
Marlborough
UK SN8 2LY
By fax to +44 (0)870 2422 852;
By telephone to +44 (0)870 2422 851 between the office hours of 9am and 5:30pm GMT.
www.bookchase.info
Bookchase(r) is exclusively distributed by Art Meets Matter Ltd in the UK and other territories unless otherwise indicated.
Company details - Art Meets Matter Ltd
Registered in England & Wales No: 4459690
Registered office:
c/o Newton Magnus Ltd
Arrowsmith court
Station Approach
Broadstone
Dorset UK BH18 8AT
VAT No: GB 798 0203 13